Contact Airlines – Talk, Book, Fly.
Introducing Kraft Airline’s customer contact solution, an intelligent & AI-powered voice bot that transforms the way customers interact with airline services. From booking flight tickets, checking flight status, and managing existing bookings and addressing travel related queries the voice bot acts as a reliable travel companion, it is like “just a voice command away”.
The journey begins when the customer submits their contact details (name, email, and phone number) via the user interface. The chatbot responds with a friendly greeting, confirms the provided information, and upon receiving the customer’s consent, offers the option to continue via chat or voice and in any of the preferred language, Malay and English. For voice interactions, the bot seamlessly connects the customer to a live agent.
With realtime integration to backend systems, the AI voice bot provides personalized and interactive assistance, suggesting available flights based on the traveler’s plans and enabling instant bookings. It enhances the customer experience by delivering consistent, 24/7 support, answering FAQs, and resolving common queries efficiently. When necessary, it escalates complex cases to human agents, ensuring every customer receives timely, accurate support throughout their travel journey.
Benefits of Contact Airlines:
- 24/7 support, answering FAQs, and resolving common queries efficiently.
- Significantly reduces manual workload.
- Intelligently captures and organizes the key data.
- Data Collection & Insights, Real-time performance tracking including call answer rates, and peak engagement windows, provides valuable insights for refining sales strategies.
- Scalable and Flexible
- Cost Efficiency
- Multilingual Support
Outcome:
Minimal Manual Work, Brand Differentiation, Faster Response Times, Automated Booking, Scalability During Peak Periods, Multi-language Support, Personalized Interactions
Sampath Kumar Sabbineni (Sam) began his career as a software developer and gained valuable experience in various roles at prominent MNC’s such as Deloitte, Capgemini, and Amway over a span of 13 years. In 2016, he embarked on his entrepreneurial journey by joining Kraft Software Solutions in Kuala Lumpur, Malaysia, and has since expanded globally as a VKraft Software Services with branches in Singapore, India, Indonesia, and The USA. Sam provides a range of innovative Digital Solutions addressing challenges in the Digital Era. His vision is to lead at the forefront of the digital platform, offering products with unique functionalities across diverse sectors, including Healthcare, Insurance, Banking, Retail, Logistic, Environmental, and Manufacturing.